Support
Get help without exposing sensitive work.
Tell us where the workflow stopped. Keep policies, answers, questionnaires, passwords, and signed links out of support messages.
- 01
Describe the blocked step
Include the workspace, questionnaire, export, or request ID; the affected step; a safe error code; and when it happened.
- 02
Leave sensitive content out
Do not send source files, answer text, completed questionnaires, passwords, tokens, signed links, or screenshots containing security details.
- 03
Flag security risk clearly
Report suspected cross-workspace access, exposed credentials, or an unsupported exported answer as a security issue.
Choose the right path.
These are intended launch contacts. The addresses and response operation must be verified before DueBrief opens publicly.
support@duebrief.comProduct access, processing, export, Trust Center, or billing help.Email supportsecurity@duebrief.comSuspected unauthorized access, credential exposure, or unsafe output.Report a security issueAccount and data requestsAccess, correction, account deletion, workspace deletion, or retention questions.Open the request guide